Refund Policy

Pro (monthly or yearly)

You can get a full refund if you ask within 14 days of your first payment or of a yearly renewal.

After that, you can cancel at any time and keep Pro until the end of the period you have paid for. We do not give partial refunds for unused time.

Lifetime

You can get a full refund if you ask within 14 days of your purchase.

After 14 days, Lifetime purchases are not refundable, except where the law requires a refund.

A refunded Lifetime purchase does not give back its early-bird place. If you buy Lifetime again later, you pay the current price.

Duplicate or mistaken charges

If you were charged twice, or charged by mistake, we will always refund the charge in full.

Purchases from outside the UK and US

Paid plans are available only to customers with a UK or US billing address. If a purchase is made with a billing address outside the UK and US, it is refunded in full automatically, whatever the date of the purchase. An early-bird Lifetime place is not returned in this case.

What happens to your account after a refund

• A full refund ends your paid plan straight away, and your account moves to Free.
• Nothing is deleted. Anything over the Free limits stays viewable, editable, deletable and exportable. You cannot add new items until your account is back within the Free limits.
• Partial refunds that add up to the full amount you paid count as a full refund. Other partial refunds do not change your plan.

How to ask for a refund

Email contact@docugarage.com from the email address on your DocuGarage account. Refunds go back to your original payment method through Stripe, usually within 5 to 10 working days.

Prices and VAT

Prices are final, and no VAT is charged, because DocuGarage is not currently registered for VAT. If VAT is added in future, subscribers will be notified first. Prices will stay the same and only invoices will change.

Your statutory rights

Nothing in this policy affects your statutory rights. This policy forms part of our Terms of Service.